How can we help?
How can we help?
Here are answers to some of the most commonly asked questions received by our team.
If you can't find what you're looking for, please contact us.
Arranging a genetic test
Different genetic tests are ordered in different ways. In most cases, your doctor will arrange testing for you, if appropriate. They are required to complete a test request form for any test you may need. VCGS does not provide direct to consumer genetic testing.
percept NIPT
This test can be ordered by your GP or specialist. They will complete a request form and you'll have your blood collected.
prepair carrier screening
Your GP or specialist can complete a test request form for prepair. You can then arrange saliva based testing online.
VCGS does not make appointments for testing.
If you need blood collected for testing, please visit a VCGS affiliated collection site.
Please note that these sites are independent and not run by VCGS. Opening hours and locations change frequently. In most cases, you do not need to make an appointment.
We recommend calling your preferred site beforehand to check these details.
You can find your closest blood collection centre using our search tool.
Please note that these sites are independent and not run by VCGS. Opening hours and locations change frequently. In most cases, you do not need to make an appointment. We recommend calling your preferred site beforehand to check these details.
There is no charge to have your blood collected for testing.
A saliva sample can be used for some types of genetic testing. Your doctor can arrange a saliva kit for you. We are unable to send out saliva kits unless your doctor has specifically ordered one for you.
Billing & invoice information
In most cases, there is some out of pocket cost for genetic testing. Some tests have a partial Medicare rebate. A few tests are fully covered by Medicare if patients meet strict criteria
percept NIPT
Test cost is $449 - there is no Medicare or private health rebate.
carrier screening
prepair 3 = $389
prepair 500+ = approx $1200 / couple
prepair 1000+ = $2200 / couple
In some cases (e.g. family history) there may be a partial Medicare rebate.
Maternal serum screening (blood test only, not ultrasound)
Patients pay approx $135 up front and can claim approx $40 back from Medicare.
If you've received an invoice from VCGS, you can B-pay, pay by credit card over the phone, or pay online.
Yes you can.
Please contact our Accounts team to discuss.
Test results and waiting time
Different tests have different result times. See some common ones below:
percept NIPT
Results are usually delivered to your doctor 3-5 working days after we've received your sample (not from when your sample was collected).
prepair carrier screening
prepair 3: 2 weeks
prepair 500+: 6-8 weeks
prepair 1000+: 5-6 weeks
Maternal serum screening (1st trimester)
Results are usually delivered to your doctor within 5 working days from the time the laboratory receives your ultrasound information.
Please contact our team if you've been waiting longer than expected for your test results. We can check to see if they've been sent to your doctor.
VCGS is unable to give results directly to patients. All results are delivered to the doctor who ordered the test. Speak to your doctor if you'd like a copy.
Other questions
Usually, samples reach VCGS within 2-5 working days from collection. Delays with transport/courier companies can affect this.
Not necessarily. There is no link between payment for testing and sending of results.